WRITING

• The Gap Between Policy and Implementation Has Roots in Academia: How Policy Schools Can Narrow the Gap (article in IEEE)

• Sure, No One Knows What Happens Next. But Past Is Prologue When It Comes To AI (article in Tech Policy Press)

• Collaborating to Build the Software That Government Policies Need (peer-reviewed article in IEEE, co-authored with Cyd Harrell)

• Teaching Public Interest Tech

• Human-Centered Design for Policy Nerds

• Designing For Veterans + Their Families

• Modernizing the VA's application for healthcare

• Toward a Veteran-Centered VA

• Getting Digital Service Delivery Right

• Foster Care Playbook 

• Digital Fundamentals

• Getting the Most Out of Design Research

In the Press

• Profile in Technologists for the Public Good,

• How Tech Policy Can Address Human Needs, WM Public Policy

• Why hands-on-keyboard technologists are needed at the public policy table, Interview with Story Changes Culture

• Inside Obama's Stealth Startup, Fast Company

• Designs on VA, New York Times

• A Transformation is Underway at U.S. Veteran's Affairs, HBR

• Inside the Obama Tech Surge as it Hacks the Pentagon and VA, Wired

• The Tiny Team Taking on a Massive Reform of Government IT, Wired

• The U.S. Digital Service at VA Turns 3, Medium